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PELLECARE's avatar
PELLECARE
12 months ago

Bank File has changed format?

Good Morning...Am trying to upload our creditors electronic payments into the bank but the format the file is normally saved in has changed...normally it reads myobdc.dbk but now reads myobdc.blk. Th...
  • Earl_HD's avatar
    Earl_HD
    11 months ago

    Hi PELLECARE,

    Thank you so much for your detailed post and welcome to the Community Forum! 

    I apologize for the delay in getting back to you. To proceed, you'll need to generate a new import file. You can customize the format of this file by either editing an existing import profile or creating a new one on the Westpac website. When setting up the new import file, ensure that you choose the DeskBank Fixed Length option. For visual guidance, please refer to the screenshot provided below.

     

    Please do let me know how you go on this.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
11 months ago

Hi PELLECARE,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

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