Bank rec and bank feed chnaging
Reconciled and printed out Bank Reconciliation. Perfect
Just gone in today and there is an amount showing in Bank that was not and should not be there.
How is it creating new transaction...
Forum Discussion
Hi RYUSHIDOMAN,
I checked your case and can confirm it has already been forwarded to our Bank Feeds team. At the moment, one of the team members will pick it up as soon as they become available and assist you as soon as possible. I understand this is time-sensitive with your tax return due next week, and I’m sorry for the wait. Thanks for your patience.
Regards,
Sai
Have had several communications with weekly gaps and apologise for internal transfer problems. Bank feed team did nothing and another silence. Transactions still there which tells me nothing is being done again. Support first logged 10.4.2026 and now05.06.2026. Not happy as last advice 01.6.26 was "one of our supports will contact you shortly against this case number" Deafening silence. My tax return is now overdue. Not Happy
Gee 4 days and MYOB community have not responded either. This post was under review but now nothing?
Hi RYUSHIDOMAN,
Thanks for following up. I’ve checked case 02994989 and can confirm it relates to the issue you raised.
At this stage, the case is already with our Bank Feeds team for review, and they’ll continue handling it from here. I understand the delay has been frustrating, and I appreciate your patience while the team works through a high volume of requests.
Regards,
Genreve
Genreve Over the last two months two MYOB staff have responded with week or more breaks. They have requested that I do things which I have done repeatedly . IE unmatch transactions ( 4 times) Today I received a response From Ness again to unmatch transactions again. I have asked for this to be escalated which it has not. AS I have never matched these 3 transactions ever only MYOB AI can be matching them. I wish to make a complaint about the ridiculous time it is taking to delete 3 transactions.
