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BOTP's avatar
BOTP
Experienced Cover User
3 years ago
Solved

Bank Reconcile with Web Browser

I have done a reconcile using the new web interface for AR. It shows an inbalance of around $500. Using the exact same data in the app, I get the correct imbalance of around $770. I can't see why th...
  • Princess_R's avatar
    Princess_R
    10 months ago

    Hi DeborahBurns

     

    It seems like you're having a bit of trouble with your entitlement calculations in different sets of books. Don't stress, I'm here to assist! Usually, if entitlements aren't deducted automatically when you enter leave amounts, it could be because the leave pay item isn't set up correctly or the leave accrual isn't linked with the leave pay item. In the wage pay item settings, there's an option called "Automatically adjust base hourly or base salary details." When enabled, this feature adjusts the base hourly or salary amounts accordingly when that category is used. For more info, you can check out this Help article: Set up leave.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi BOTP, 

 

Thanks for your post. Can you please clear your AccountRight cache, once cleared can you check to see if the out of balance is the same as the browser, if it isn't can you please attach a screenshot of the balance within AccountRight and the browser so we can investigate further. 

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Reconcile with Web Browser","id":"message:755413","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:120143"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Banking"},"conversation":{"__ref":"Conversation:conversation:755413"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:755413"},"body@stripHtml({\"truncateLength\":200})":" I have done a reconcile using the new web interface for AR. It shows an inbalance of around $500. Using the exact same data in the app, I get the correct imbalance of around $770. I can't see why th...","body@stringLength":"278","rawBody":"

I have done a reconcile using the new web interface for AR. It shows an inbalance of around $500. Using the exact same data in the app, I get the correct imbalance of around $770.

I can't see why the web version can't add up correctly

Advice please.

Raf

","kudosSumWeight":0,"postTime":"2022-04-27T10:18:19.971+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:755413_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1060},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

I have done a reconcile using the new web interface for AR. It shows an inbalance of around $500. Using the exact same data in the app, I get the correct imbalance of around $770.

I can't see why the web version can't add up correctly

Advice please.

Raf

","customFields":[]},"Conversation:conversation:755413":{"__typename":"Conversation","id":"conversation:755413","solved":true,"topic":{"__ref":"ForumTopicMessage:message:755413"},"lastPostingActivityTime":"2022-07-21T15:05:37.415+10:00","lastPostTime":"2022-07-21T15:05:37.415+10:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:755413":{"__typename":"ModerationData","id":"moderation_data:755413","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:755413_1":{"__typename":"Revision","id":"revision:755413_1","lastEditTime":"2022-04-27T10:18:19.971+10:00"},"AcceptedSolutionMessage:message:756414":{"__typename":"AcceptedSolutionMessage","id":"message:756414","conversation":{"__ref":"Conversation:conversation:755413"},"author":{"__ref":"User:user:210120"},"revisionNum":2,"uid":756414,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"subject":"Re: Bank Reconcile with Web Browser","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:756414"},"parent":{"__ref":"ForumTopicMessage:message:755413"},"body":"

Hi BOTP, 

\n

 

\n

Thanks for your post. Can you please clear your AccountRight cache, once cleared can you check to see if the out of balance is the same as the browser, if it isn't can you please attach a screenshot of the balance within AccountRight and the browser so we can investigate further. 

","body@stringLength":"639","rawBody":"

Hi , 

\n

 

\n

Thanks for your post. Can you please clear your AccountRight cache, once cleared can you check to see if the out of balance is the same as the browser, if it isn't can you please attach a screenshot of the balance within AccountRight and the browser so we can investigate further. 

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Not sure if this is the right thread to jump on but I've just started to look at using my AR via app/browser on the IPad for convenience and the bank transactions are not up to date, they stop mid January. This is when i ditched using bank feeds as I found it unhelpful and it was always unbalanced. Is this the reason the bank in the browser version is not up to date?

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Hi liv, 

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\n

Thanks for your post. Are you able to provide a screenshot of how they appear in AccountRight and how they appear in the browser so I can take a look into this for you. 

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