Am trying to reconcile the bank account, but it is exactly out by $217.55. When the account was opened it had a zero balance and I am not sure where the $217.55 comes from. I have not entered an opening balance, I have undone all bank reconciliations so I can start again and I have searched the amount and I have no idea where is has come from. See screenshot.
Hi Hayley4
I see from your screenshot that this looks unusual and needs more checking. Usually, the calculated closing balance includes the opening balance, previous reconciliation values, and all marked transactions. If there's no opening balance for this account, the value should be zero.
I recommend checking out help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. MOCA can help with immediate queries and will direct you to our live chat team for further troubleshooting.
In the meantime, feel free to create a new thread if you need any more help.
Thanks,
Genreve
