Bank Transaction - Add Adjustment - Not Balancing Transaction

Hi TayAccA​ 

WITHOUT PREJUDICE

initial MYOB email reply 07/01/2026:

Thank you for your email and for clearly outlining your concerns. Please accept my apologies for the delayed response.

I completely understand how frustrating this situation is, particularly with your December 2025 reconciliation currently on hold while you wait for a clear resolution. I also apologize that my previous voicemail and email did not provide the clarity or outcome you were expecting. 

Regarding phone contact, my intention of asking for permission was simply to make it easier to discuss the issue in detail, not to assume consent. Thank you for bringing this to my attention. Moving forward, I will continue to provide updates in writing unless you let me know that a call would be preferable. 

To update you on the matter, we have confirmed an ongoing issue affecting the ability to match transactions using the Adjustment feature in the Bank Transactions window. No action is required from you now, as the issue has been escalated to our development team for further investigation. 

A support ticket has been logged, and you have been added to the list of affected users. You will receive an email notification once a fix has been implemented. 

In the meantime, as a temporary workaround, please use the Categories option to match your bank feed transactions: 

• Go to Banking > Bank transactions. 
• On the Bank transactions page, click the Categorize me link under the Match or categorize column. 
• Select the appropriate category to assign to the transaction. 

My response 07/01/2026:

Thank you for your email response.

This solution will not balance the issue, as previously advised, the issue is with a payroll run entry and is required to be balanced against the bank account entry.

How does the suggested solution to the issue balance the payroll run entry - as if not matched to a bank entry will leave the original payroll run entry unmatched and unreconciled ?

The payroll run entry cannot be allocated to a category as it has multiple entries and payroll cost codes to balance.

follow up MYOB email reply 09/01/2026:

Thank you so much for your patience and detailed response and for clearly outlining your reconciliation requirements. I completely understand your concern that the original payroll run entry needs to remain balanced and matched to the bank account entry, and that leaving it unmatched or unreconciled is not acceptable for your records.

Our Product and Development team is currently working on a permanent fix for the issue where adding an adjustment to a payroll run triggers an error. I understand how disruptive this is to your reconciliation process, and I am very sorry for the inconvenience this has caused to your workflow.

In the meantime, while the fix is still being developed, the recommended workaround is to: 

• Reverse the affected pay run 
• Reprocess the pay run with the correct details 
• Reconcile the newly processed pay run to the corresponding bank account entry 

While this workaround is not as straightforward as making a direct adjustment, it does ensure that your payroll records and bank reconciliation remain accurate and balanced once completed. 

Please know that we are treating this as a defect, and I have added your case to the active ticket with our Product and Development team, so they are fully aware of the reconciliation impact you are experiencing. 

So unfortunately there has been no outcome from MYOB as yet.

Hope this helps.

interestingly I could not post the above reply with "italics" - even though this function is provided for in the selection below ????????