Hi Leigh_P
Thanks for your post. The transaction with the EP reference number is the electronic payment transaction recorded when you processed the electronic payment. You need to match this transaction to the bank feed transaction.
If that electronic payment transaction doesn't appear to be matched, go to Banking>>Reconcile accounts and check if it has been ticked. If it has been ticked you will need to untick it for it to appear to matched in the Bank transactions window.
Please let me know if you need further help.
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