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JennyEE's avatar
JennyEE
4 months ago

Bank Transactions - uncategorized transactions from prevous periods

I recently utilized the online Banking > Bank Transactions > Uncategorized to allocate codes for bank transactions in the current month, eg, August 2024.   The account was reconciled and all was OK.  Reconciled up to 20 August 2024.    

 

Now all uncategorized transactions from back in 2023 have populated my accounts, essentially doubling up every transaction.  

 

How did this happen, and how do I get rid of those transactions that have now landed in my accounts?

  • JennyEE's avatar
    JennyEE
    17 days ago

    Genreve, thanks for your reply here.   I did end up lodging a ticket, however, the time to respond was outside the time limit I had to fix the problem so I fixed it manually.   I exported the duplicated transactions to a spreadsheet, converted each to a negative transaction and reimported, bulk reconciling the duplicates against the imported "reversal" transactions.    Not ideal but all I could do.  Thanks Jenny  

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi JennyEE,

     

    It's interesting how the bank transactions reappeared again even though they are already matched to reconciled transactions. If these transactions are truly duplicates of the previous bank feed transactions, you may need to lodge a ticket on the My Account page to request them to be removed. 

     

    Let us know if you need any other assistance. We're happy to help.

     

    Thanks,
    Genreve

  • JennyEE's avatar
    JennyEE
    17 days ago

    Genreve, thanks for your reply here.   I did end up lodging a ticket, however, the time to respond was outside the time limit I had to fix the problem so I fixed it manually.   I exported the duplicated transactions to a spreadsheet, converted each to a negative transaction and reimported, bulk reconciling the duplicates against the imported "reversal" transactions.    Not ideal but all I could do.  Thanks Jenny  

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