Bank transactions not matching
Until this time the MYOB system has automatically reconciled payments.
That is – I send someone an invoice. They pay via online (e.g. Apple pay, B-Pay).
A day or 2 later, the bank feed arrives, a...
Forum Discussion
Hi timm_clauchlan,
I know how handy it is when MYOB does all the matching for you, so I get how challenging it is when it suddenly doesn't play ball. First up, just make sure the option "Automatically match bank transactions to MYOB bills and invoices" is switched on. You can check that under Banking > Bank rules. Also worth a quick look at your online invoice payment settings. The Payment category there needs to be set to the same bank account that's connected to your bank feeds. If they're out of sync, MYOB won't know where to drop the payment.
I've popped a link here with a few more things you can run through: Automatically matching online payments.
Give those a go and fingers crossed that gets things matching again. If it's still being a bit stubborn after that, jump onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount and one of the team can dig deeper with you.
Regards,
Sai
