Bank Transactions Unabale to Automatch Payroll Payment

Question

Hi,&nbsp;I've got an issue when doing the payroll runs after MYOB upgrade. Before the upgrade, I just clicked the payroll run, followed the instructions to complete, downloaded the bank file, uploaded the file to my internet banking and finished the payment. But, after the upgrade, when I finished the payroll run and tried to download the bank file, it asked me for bank code and direct ID, I had no idea what they were. So I had to abort the bank file download interface and paid the empolyee manually (lucky I've just got one employee at the moment). Then after couple of days, when I was checking the auto feed bank transaction, these two payroll payment bank transactions were not matched to payroll records. I called my bank and got the bank code and direct ID and completed the bank file download process, but still the automatch still didn't happen. I've read some posts here and tried to manually match them, but still didn't work.&nbsp;The two payroll runs I've done were recorded in MYOB as the screen shots attached: Ref 944 and Ref 945.&nbsp;&nbsp;

andrewtao · Answer

SamaraM&nbsp;Hi Samara,&nbsp;Since the electronic payroll payment always auto-linked to back account 1-1000, I inactivated 1-1000 and reversed the payroll run and re-did it. After downloaded the bank file, I went to the bank transactions list and checked. Guess what? The payroll bank transaction found a possible match. I opened up, it was the electronic payment I've just done. I ticked the box and saved it. The issue solved!&nbsp;Conclusion:As you pointed out, the payroll run I've done before linked to a wrong bank account for some unknown reason and that's why automatch failed. After I inactivated the wrong bank account, it operated back to normal. I still have no idea why this would happen. But anyway, the issue solved. Hope this could help other users who are also stuck in with this automatch issue.&nbsp;&nbsp;&nbsp;

samaram · Answer

Hi&nbsp;Andrewtao&nbsp;
&nbsp;
Thank you for your post. On the updated platform, the banking details are no longer stored in Payroll settings, but in the Bank account and&nbsp;Electronic payments are now handled by an Electronic Clearing Account.
&nbsp;
Please refer to the steps given in this help article for instructions on how electronic payments works on the new version:&nbsp;Why are employee pays missing in bank reconciliation?
&nbsp;
For the one that is already processed, you will need to manually match it by bringing out the date range, and it should come up as a possible match.&nbsp;&nbsp;
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

andrewtao · Answer

Hi Samara,&nbsp;I've tried to manually match the two back transctions, but the problem is that there is no payroll reference or records coming up for me to choose to match. I have been stuck there for months and that become my heache. Please see the below screenshot. Could you please advise how to bring out the payroll records in the "match transcation" screen so I can match them.&nbsp;&nbsp;

samaram · Answer

Hi&nbsp;Andrewtao&nbsp;
&nbsp;
Looking at the screenshots provided, you have recorded 1-1000 as the account on the Electronic Payment, but the bank account you are reconciling is 1-1100.&nbsp;
&nbsp;
If the latter is the correct bank account then you would need to reverse and recreate the bank file with the correct bank account entered in the Pay From Account field.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

asanders0210 · Answer

I'm also having so much trouble with this, it is so frustrating that myob just automatically changed the payment method to electronic when I do not use it.&nbsp;I cannot match six lots of payroll because of this - it is such a headache and can get no one to help!!!&nbsp;

Forum Discussion

Bank Transactions Unabale to Automatch Payroll Payment

Looking for something else?

Related content

fraudulent transactions

Customer transaction report

Account transactions report

Transaction reports

Matching transactions

Duplicate transactions

Recurring transactions fault

Leave Transaction