Hi Genreve_S,
Thank you for your reply, I appreciate it.
That is good to know. The only problem I have now though is that whenever I try to reconcile the 'Owners Drawings', 'Owners Funds Introduced, & 'Sales' accounts the balances are out.
So instead of selecting the items and the figure goes closer to a balance of $0 it actually ends up doubling the out of balance figure. (i.e. My $41k out of balance becomes $82k out of balance once I select all the items to reconcile.
Thank you again for your help with this.
Kind regards,
Ez
Hey Ezkii,
When the out‑of‑balance doubles as you tick items, that’s usually a sign of incorrect records, like a journal entry posted straight to a category. Give the Exceptions dashboard a quick check to flag anything off, especially in Owners Drawings, Owners Funds Introduced, and Sales. If you find journals or cheeky duplicates, recode them, undo the reconciliation of the affected lines, fix the coding, then re‑run the recon so the out‑of‑balance starts heading back toward zero rather than doubling. You can also reach out to our team so they can dig deeper and see what's going on behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
Thank you for your advice Doreen, much appreciated.
I have run the Exceptions Dashboard and other than a couple of non-standard tax codes on some transactions, which is all fine, everything else seems to be ok.
I will have another run through the Journals to double check as well. If i have no success I will have a look at MOCA.
Thanks again for your help.
Ez
