when trying to download an invoice i get "check internet connection"
1. my internet connection is just fine, thankyou.
2. I've been downloading my invoices in exactly this fashion for a decade and never had any problems
3. its not transient - it was like this yesterday and is still like it today.
mac osx current
chrome 123.0.6312.58 (Official Build)
Hi frank3,
Thanks for your post. Connection errors may occur due to issues with your internet connection. Even if you're not experiencing internet dropouts, your Internet Service Provider (ISP) could face problems with their DNS servers, particularly during peak times like in the evening. This can result in slow website loading times or complete failure to load.
To address this, I recommend restarting your modem/router. Additionally, clearing your browser's cache and history or attempting to log in using a different browser may help resolve the issue. You can also refer to this help articles for further information: Connection error and Error: Unable to Connect.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl.
thankyou, I did not think to mention that my internet was working fine and indeed it was working well enough for me to log in to myobs crowdsourcing page to make the post in between attempts at downloading the files as this would have been clearly obvious.
i also thought to ensure deactivation of my adblocker before i logged in to this free crowdsourcing page.
interesting to note that you recommend trying a different browser, even though I am using the browser that myob recommends.
