Forum Discussion

Hibbo3909's avatar
Hibbo3909
Experienced User
11 months ago
Solved

Disappearing wages payments

Okay.   It is now six days since I made a request for support regarding wages payments which do not feature in Banking reconciliation. I have heard absolutely nothing from anybody. I think enough i...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi Hibbo3909,


    Thanks for the update. 

     

    The electronic payment feature is designed to cater to transactions that are paid in bulk, so this is usually for wages for multiple employees that appear as one transaction in the bank feed. I would suggest downloading the bank files by batch according to how your bank feed shows (this is not an issue if you don't use bank feed). The short answer is yes, we could download a bank file to the right bank account for these transactions to show in the reconcile accounts screen. 

     

    Let us know if you still have any questions. We're happy to help. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Hibbo3909, 

 

Thanks for posting and sorry to hear about your support experience. 

 

I understand how important it is that we find the missing transactions in the file. In this case, I would recommend opening Banking > Find transactions > Find the transactions to see if those transactions are recorded correctly in the ledger. If you find these transactions in this window and they are recorded correctly, it's likely that these transactions are only missing from the reconcile accounts window. If this is the case, you need to reconcile the accounts to a future date (follow these steps). 

  1. Click Banking > Reconcile accounts. 
  2. Choose the bank account. 
  3. Input the statement date 31/12/9998.
  4. Mark all transactions checked.
  5. Copy the calculated closing balance to the closing bank statement balance. 
  6. Click reconcile. 
  7. Click the undo button next to the date last reconciled. 

Following these steps would ensure that there are no hidden transactions in this window. After which you can reconcile as normal. 

 

Let us know if you still run into any issues. We'll help further. 

 

Cheers, 

Genreve

Hibbo3909's avatar
Hibbo3909
Experienced User
10 months ago

Good morning Genreve

 

Before I embark upon your suggested path, can anyone explain to me precisely why this happened and whether or not taking this path will rectify the problem which exists right now?

 

I have now paid this employee three times and her wages payments definitely appear in Transactions with all relevant attributions to PAYG and Superannuation.

 

However, the payments do not get a mention when I attempt to reconcile the bank account.

 

I don’t see the point in trying to just repair past faults if they are only going to be repeated in the future.

 

Some direction, please.