Forum Discussion

Hibbo3909's avatar
Hibbo3909
Experienced User
2 years ago

Disappearing wages payments

Okay.   It is now six days since I made a request for support regarding wages payments which do not feature in Banking reconciliation. I have heard absolutely nothing from anybody. I think enough i...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Hibbo3909,


    Thanks for the update. 

     

    The electronic payment feature is designed to cater to transactions that are paid in bulk, so this is usually for wages for multiple employees that appear as one transaction in the bank feed. I would suggest downloading the bank files by batch according to how your bank feed shows (this is not an issue if you don't use bank feed). The short answer is yes, we could download a bank file to the right bank account for these transactions to show in the reconcile accounts screen. 

     

    Let us know if you still have any questions. We're happy to help. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Hibbo3909, 

 

Thanks for the response and I'm sorry to hear about the experience. 

 

If we followed the fix from my previous reply but these transactions still can't be found in the reconcile accounts window. I would suggest checking the Payment method of the employee you processed the pay to (Payroll > Employees > Name of employee > Payment details) and checking what ledger account that payment method is connected to (Accounting > Manage linked accounts > Payroll > Bank account for the (payment method)). If the linked account is different from what we are trying to reconcile, we need to correct this. If the payment method is an electronic payment, then we need to create a transaction to move the pay runs from the electronic clearing account into the bank account of choice by going to (Payroll > Prepare electronic payments). 

 

I would also encourage you to read through this help article "Making electronic payments", in case the payment method is electronic. 

 

Let us know if you require any further help. 

 

Cheers, 

Genreve

Hibbo3909's avatar
Hibbo3909
Experienced User
2 years ago

Hi Genreve

 

This appears to be the problem. The employee payment method was entered as "electronic" rather than Cash.

 

The transaction suggested to move the pay runs from the electronic clearing account into the bank account - "Prepare Electronic Payments" asks me to Download Bank File as the action to take. This makes sense, I think. If I select this, one would hope that the payments will then feature in my Reconcile Account.

 

Is this the correct path to follow?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Hibbo3909,


    Thanks for the update. 

     

    The electronic payment feature is designed to cater to transactions that are paid in bulk, so this is usually for wages for multiple employees that appear as one transaction in the bank feed. I would suggest downloading the bank files by batch according to how your bank feed shows (this is not an issue if you don't use bank feed). The short answer is yes, we could download a bank file to the right bank account for these transactions to show in the reconcile accounts screen. 

     

    Let us know if you still have any questions. We're happy to help. 

     

    Cheers, 

    Genreve

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