Forum Discussion

Gothams's avatar
13 days ago

Duplicate transaction entries in 'Reconcile accounts' and 'Bank Transactions' windows.

  1. Customer Payments:
    • Customer payments are automatically appearing in the 'Reconcile accounts' window.
    • Both the full payment amount and the associated MYOB transaction fee are recorded as separate entries in this window.
  2. Bank Transactions:
    • The net payment amount (payment minus the MYOB transaction fee) is also appearing in the 'Bank Transactions' window.
    • This net payment amount is showing up as an unallocated transaction.

Resulting Issue:

  • The net payment amount in 'Bank Transactions' cannot be allocated because the payment has already been automatically allocated in the 'Reconcile accounts' window.
  • This results in duplicate entries, making it difficult to reconcile accounts.
  • I suspect this will also affect the total sales and my BAS.