Forum Discussion

Gothams's avatar
Gothams
Contributing User
6 months ago

Duplicate transaction entries in 'Reconcile accounts' and 'Bank Transactions' windows.

Customer Payments: Customer payments are automatically appearing in the 'Reconcile accounts' window. Both the full payment amount and the associated MYOB transaction fee are recorded as separate e...
Gothams's avatar
Gothams
Contributing User
6 months ago

Note that I am using MYOB Business Pro online

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 months ago

    Hi Gothams , 

     

    I can see how this situation can cause a duplicate transaction in the ledger. Generally, online invoice payments should automatically match to the bank feed transactions, effectively removing the need to allocate the said bank feeds. I recommend reading through the article 'Automatically Matching Online Invoice Payments' to troubleshoot hindrances of the automatic matching. 

     

    In the meantime, feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve

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