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zzriley12's avatar
zzriley12
Member
17 days ago

Problems reconciling bank feed transactions in MYOB essentials after the AI suggested transactions update

Hi, ever since the update that changed the layout and added the suggested AI transactions for MYOB essentials i have started having problems reconciling transactions in some files, first it started in one file and i had to change the description for the transaction which worked, however I've had the same problem in another file and this does not solve the issue. Has anyone had a similar problem?

 

2 Replies

  • HayleyR's avatar
    HayleyR
    Experienced Cover User
    17 days ago

    I've got the exact same thing, I can reconcile income but no expenses

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    17 days ago

    Hey everyone,

     

    Sorry for the trouble you’ve been running into since the update. There was an issue earlier today affecting bank feed allocation that could be related to what you’re seeing, but this has already been resolved. It’s worth giving reconciliation another try now to see if things are working as expected. If the problem is still popping up in those files, you can reach out to our team and they can check what’s going on in more detail. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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