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zzriley12's avatar
zzriley12
Contributing User
3 months ago
Solved

Problems reconciling bank feed transactions in MYOB essentials after the AI suggested transactions update

Hi, ever since the update that changed the layout and added the suggested AI transactions for MYOB essentials i have started having problems reconciling transactions in some files, first it started i...
  • Doreen_P's avatar
    Doreen_P
    3 months ago

    Hey everyone,

     

    Sorry for the trouble you’ve been running into since the update. There was an issue earlier today affecting bank feed allocation that could be related to what you’re seeing, but this has already been resolved. It’s worth giving reconciliation another try now to see if things are working as expected. If the problem is still popping up in those files, you can reach out to our team and they can check what’s going on in more detail. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hey everyone,

 

Sorry for the trouble you’ve been running into since the update. There was an issue earlier today affecting bank feed allocation that could be related to what you’re seeing, but this has already been resolved. It’s worth giving reconciliation another try now to see if things are working as expected. If the problem is still popping up in those files, you can reach out to our team and they can check what’s going on in more detail. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

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