Forum Discussion

Kit1's avatar
Kit1
Experienced User
2 years ago

Duplicated Bank feeds

One of our clients has been using MYOB Business Pro. When we attempted to reconcile the bank account, we discovered that there were a number of duplicated bank feeds over a few weeks. Not every trans...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Kit1, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your issue with duplicate transactions. The Bank Transaction window shows transactions from the bank feed, while the Reconcile Accounts window shows information that is recorded in the file. If the duplicate transactions are seen from the Bank Transactions window, we could create a bank feed ticket to request the removal of the duplicate transactions. However, if the duplicate transactions are in the Reconcile Accounts window, we will need to manually delete each duplicate transaction. 

     

    Also, if the duplicate transactions are from the reconcile accounts window, it's likely that the transactions were recorded in two different ways.

     

    Let us know if you require any further assistance with this. 


    Thanks,

    Genreve

Kit1's avatar
Kit1
Experienced User

Apologies for the delay in responding. 

 

The duplicate transactions are appearing in the Bank Transactions window, therefore a bank feed ticket to request the removal of duplicate transactions will be required. Please note that not every transaction has been duplicated, so we will need to be very specific about what is removed.

 

Could you please advise where we should send a list of the transactions that need to be removed?

Can you also advise why this is happening and what can be done to prevent it? It is very concerning that we can not rely on the MYOB bank feeds.

 

Thank you for your assistance.

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Kit1, 

 

Thanks for posting. I appreciate your time explaining the issue further. 

 

In this case, we will need to create a bank feed ticket. However, the request for the removal of duplicate transactions will only consist of the dates. There is no option to choose which transactions to remove, the team can only remove transactions for the whole date range if they are duplicates. 

 

I will send you a private message to collect more information regarding this to raise a case. 

 

In the meantime, feel free to post again in the forum if you require any other assistance. 

 

Thanks,

Genreve

 

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