Last reconciled balance incorrect
I reconciled my account and all was correct. When I went to do the next month, the last reconciled balance was different. The balance sheet matches the Account Balance on the bank rec. I did the b...
Forum Discussion
Hi carodi,
It's best to do your reconciliations in sequence, like doing January before March. Doing them out of order could be why your bank balance isn't showing the correct amount. I recommend following the steps from the accepted solution in this link, as it usually fixes balance issues that appear after previous successful reconciliations.
Hope this helps.
Regards,
Genreve
I do them in order, just undid them to December. I checked my new December report with the rec that I did in December (hard copy) and saw the difference.
Hi carodi,
Thanks for the details you provided. The steps in the link previously provided should likely solve the issue. If the problem persists after following those steps, I recommend reaching out to the support team for further troubleshooting. You can do this by creating a support ticket from the MyAccount window or using the live chat feature in MOCA.
Regards,
Genreve
