Forum Discussion

tandoraprojects's avatar
tandoraprojects
Member
3 months ago
Solved

MYOB Business credits

Hi there, Im currently running MYOB business and Im trying the allocate a credit amount to a bank feed item. The item is a credit card payment via the bank account. The credit card is not on my feed ...
  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi tandoraprojects,

    Thanks for sharing the details. We’re aware of this issue, there’s a current defect where negative adjustments from the bank feed screen can trigger an error (“Something went wrong…”). We don’t yet have an ETA for when this will be fixed, but you can reach out to our backend team so they can mark your file as affected and ensure you’re notified once the fix becomes available. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.



    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi tandoraprojects,

Thanks for sharing the details. We’re aware of this issue, there’s a current defect where negative adjustments from the bank feed screen can trigger an error (“Something went wrong…”). We don’t yet have an ETA for when this will be fixed, but you can reach out to our backend team so they can mark your file as affected and ensure you’re notified once the fix becomes available. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.



Regards,
Earl

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