Forum Discussion

mack66's avatar
mack66
Contributing User
8 months ago
Solved

new bank account

Hi, I have recently opened a new bank account with a different bank, when i have logged on to myob and opened the banking tab, the new bank account doesnt appear on the pull down menu. I believe i ha...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi mack66, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your bank account not appearing in the dropdown window. In my understanding, the bank account only doesn't appear when it's not set properly in the Chart of Accounts window. I would suggest making sure that the Account Type and the Parent Headers are all correct. 

    If this does not clear up your question feel free to clarify your concern and which window you dropdown we are referring to. 

     

    Let us know if you require any further help with this. 


    Thanks,
    Genreve

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 months ago

Hi mack66, 

 

Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your bank account not appearing in the dropdown window. In my understanding, the bank account only doesn't appear when it's not set properly in the Chart of Accounts window. I would suggest making sure that the Account Type and the Parent Headers are all correct. 

If this does not clear up your question feel free to clarify your concern and which window you dropdown we are referring to. 

 

Let us know if you require any further help with this. 


Thanks,
Genreve