One or more fields exceed the maximum character limit in Spend Money

Question

I tried to enter a recurring spend money transaction for the first time, and I cannot save the transaction. I get the following error message: One or more fields exceed the maximum character limit.

I prefilled from recurring and the only information I changed was the date. I did not have this problem when I originally saved this transaction.

I don't know what field the message is referring to. I have tried shortening the information in various fields, although this is not ideal. Yet this has not helped.

I am using Google Chrome on an iMac. I have refreshed the browser and emptied the cache with no improvement. I would appreciate some help with this.

Tektite

celia_b · Answer

Hi Tektite,
&nbsp;
Thank you for your post and welcome to the Community Forum.
&nbsp;
In this regard, we recommend clearing the cache and trying again, if this does not work you can try via a different browser. You can also delete the details of the contact that you will be using when creating a spend money transaction and then re-enter it. &nbsp;
&nbsp;
Please let us know if you require any further assistance with this. We are happy to assist.
&nbsp;
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
&nbsp;
Kind Regards,&nbsp;
Cel
&nbsp;
&nbsp;

tektite · Answer

Hi&nbsp;I have had no success with your suggestions.&nbsp; I still cannot do repeat transactions in Spend Money, which is frustrating as I have a&nbsp; number of recurring transactions.&nbsp; Yet I can enter an identical transaction in Spend Money as long as I don't use the Recurring transaction feature.&nbsp;I am using Google Chrome with an iMac.&nbsp; The OS is Ventura 13.3.&nbsp;Tektite

celia_b · Answer

Hi Tektite,
&nbsp;
Thank you for getting back to us and providing an update on the issue. Sorry to hear that you still have the issue. Sorry for the inconvenience. &nbsp;
&nbsp;
Can you please try to click into the chart of accounts, click into a bank account electronic payments are paid out of, then reduce the bank description name field (it can be maximum of 20 characters), then click save. &nbsp;
&nbsp;
I hope this helps and let me know how you go about the issue.&nbsp;
&nbsp;
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
&nbsp;
Thanks,&nbsp;
Cel
&nbsp;
&nbsp;

tektite · Answer

Hi Celia&nbsp;I have tried reducing the bank account name with no success.&nbsp;&nbsp;&nbsp;The length of the bank account name is not an issue if I am doing a normal Spend Money entry.&nbsp; I have no problems with saving these.&nbsp; It's only when I try to do a recurring Spend Money transaction and the only information I am changing is the amounts and the date.&nbsp;Tektite&nbsp;

celia_b · Answer

Hi Tektite,&nbsp;Thank you for getting back to us and providing updates on the issue.&nbsp;&nbsp;Can you please provide me with the diagnostic logs so we can further investigate the issue? Check out this Help Article: Viewing Diagnostic logs.&nbsp;&nbsp;Looking forward to hearing from you.&nbsp;&nbsp;Thanks,&nbsp;Cel&nbsp;

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One or more fields exceed the maximum character limit in Spend Money

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