PAYBY payment sitting in Unallocated transactions

Hi FW5,

Thanks for the update. What you’re seeing is generally expected with online invoice payments. When a customer pays online, the payment is first recorded automatically to Undeposited Funds. Once the funds settle, MYOB creates a bank deposit transaction in your transaction account. In this case, it looks like the bank deposit transaction wasn’t created successfully. Because the payment is linked to this process, it usually can’t be edited or deleted directly, which is why you’re seeing the error message.

In MYOB Business, you can try recategorising the payment to the correct account if the transaction is editable:

• Go to Sales > Invoices
• Open the affected invoice
• In the activity history, click the payment
• If the payment can be edited, change the Bank account to the correct account and save

Alternatively, you can try these steps:

• Go to Banking and select Bank transactions
• Click the drop-down arrow for the transaction
• Click Select category
• Under Category, select the correct main income or bank account
• Verify the amount
• Click Save

For further assistance, please get in touch with our Support team using any of the contact options on our Contact page.

Cheers,

Princess