Payrun linked to old bank account
Hi there, We have recently switched bank accounts and there was a brief period of time when the new bank account was being used before the bank feed became effective. I have manually processed mo...
Forum Discussion
Hi -Jill-,
Thank you for your post.
For the pay run transactions that were linked to the old bank account but were manually paid through the new bank account, you have two options. You would be looking at reversing the pay run transaction and re-processing the payment with the correct bank account. Or you may also record spend money from the correct account to the incorrect account to transfer the balance across.
Regarding changing the default bank account for future pay runs, you can typically change the default bank account from which payments are made by adjusting the linked account from the Managed linked account screen.
Please let me know if you require further assistance. I'm here to help.
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Cheers,
Princess
Thank you for your response. I have gone through the manage your accounts section and saved the new bank account there so that should help future payments etc. Thank you.
Can you please provide further detail/instruction on the second option for fixing the issue with the previous pay run to avoid reversing it using the spend money feature you mentioned...
Thank you
Jill
Hi -Jill-,
Thank you so much for your post and my apologies for the late response. I'd suggest checking out this helpful article Spend money that provides guidance on transferring the balance from the correct account to the incorrect one. It should offer more clarity on the process!
Please do let me know how you go on this.
Regards,
EarlHi -Jill-,
I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.
Regards,
EarlThank you for your advise. I processed a 'spend money record' with the net amount of the payrun as at the payment date. I put the new bank account next to the 'bank account' field at the top and then the old bank account in the bottom allocation section. Is that correct?
Thank you
Jill
