Forum Discussion

MYOB Staff

Re: Un-allocating a transaction

Thank you for your post.

I understand that you are having difficulties due to the cancellation of your current allocation in your bank transaction. May I know how you unallocated the transaction? In this matter, you can unallocate transactions, if necessary, from MYOB Business.

To unallocate a transaction:

On Bank Transaction page (Banking >> Bank Transaction) click the dropdown arrow for the transaction to be allocated.
Click Unmatch
Click Unmatch again in the message that appears. The spend money or receive money transaction that was automatically created is now deleted and you can now allocate the bank transaction again.

For more information, you can check out this Help Article: Allocating bank transactions.

If you still need further assistance with this or if you have other questions or concerns, please do not hesitate to contact us again. We are happy to help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards,

Cel

2 Replies

Conan99
Contributing User
2 years ago
Thank you for your reply.

In answer to your question, normally, my transactions will come up with a suggested match to an invoice.
However instead, in the dropdown where you can 'match transaction' or 'allocate' manually, this transaction was manually allocated as '100% Fee income'.
When reviewing my invoices, I noted that this invoice was overdue because it hadn't been matched correctly to the bank transaction.

So, my REAL problem is, no matter how hard I try to unmatch, or un-allocate this transaction and match it to the original invoice, it comes back up as 'Fee Income' rather than 'matched to Customer payment x'
Its like it can't seem to forget. I tried leaving it 'unallocated' for a night to see if it was a slow update process or something, but tried again and as soon as I match the transaction to a customer payment, it updates with 'Fee income' again.

Does that make sense?
Celia_B
MYOB Staff
2 years ago
Hi conan99,

Thank you for the additional information. To better assist you with this, could you please send me the screenshots of the Bank transaction window and invoice transaction. Please make sure sensitive information is removed before posting the screenshots on the public forum.

We hope to hear from you soon.

Thanks,

Cel