Reconcile section down

Work around is to enter Banking Hub area and then click Categorise Transactions in order to reconcile accounts etc. 

Still not working btw. Almost a month. Support ticket unanswered. 

Hi MMAU,

An apology doesn’t really feel like enough, especially with how long you’ve been waiting, but I am truly sorry for the inconvenience this has caused. I want to help finally get this resolved for you, so I’ve sent you a private message to grab a few more details. Please check your inbox and we’ll continue from there.  

Cheers,

Princess

Hi

This is the error I am getting

Not sure where to go from here.

Hi Sue_Emmerson,

Thanks for the screenshot! The "something went wrong" message can pop up when there are a lot of unreconciled bank transactions and the page is trying to load too much at once. You can work around it by opening the bank reconciliation screen with a specific date, so it only loads a smaller batch of transactions at a time. Here’s how:

• Log in to MYOB in your browser: https://app.myob.com/
• Once you’re logged in, paste this link into the address bar and press Enter:
  https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation
• To jump to a specific bank balance date, use this version of the link and replace the XX with the month, day and year you want: https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation?bankBalanceDate=XX%2FXX%2FXXXX
• For example, if you want a bank balance date of 31 March 2026, use:
  https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation?bankBalanceDate=03%2F31%2F2026

Opening reconciliation this way means MYOB only has to load transactions around that date, instead of trying to load everything at once. Picking a date in a period with fewer transactions usually stops the error and makes it easier to work through your reconciliations.

Cheers,

Doreen