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Accesscarpentry's avatar
Accesscarpentry
Contributing User
9 months ago
Solved

Reconciliation out of balance

I have successfully reconciled all accounts to end of Jan 2025. When I went back in to Myob today to reconcile further accounts, I am not out of balance on the account by the same amount as an invoic...
  • Rhodes's avatar
    Rhodes
    9 months ago

    Spent nearly two hours with MYOB consultant - it was discovered that on the first issue as correctly stated by other posters,  the reconciliations had to be undone to the one prior to the incident occurring.   But the transaction has to be UNTICKED as well.   

     

    If the bank feed amount is different ie not exactly the same - then the MYOB transaction has to be recalculated to marry with the bank feed otherwise matching will not occur.  

     

    The transaction deleting part using Edit - which was an issue using the desktop program  -  was difficult as in a remote area the internet is not stable (intermittent)  and therefore the desktop and web interactions would not correlate and  the Edit function was not available.   Edit/delete transaction would only occur when internet was not intermittent.

     

     

Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hey Accesscarpentry,

 

The ol' out-of-balance- mystery— it can be a real head-scratcher, especially after everything was looking spot-on. There are a few things that can make your reconciliation out of whack:

 

  • Umatched or uncategorised transactions. Sometimes a bank feed hasn't been matched up properly.
  • Data entry errors. Things like wrong dates or numbers swapped around can sneak in.
  • Duplicate transactions. If something didn't get recorded, that'll cause issues too.
  • Edited or deleted entries. Anything changed after reconciling can throw things out.
  • Timing differences. When a transaction's already been recorded in your but hasn't cleared on your bank statement yet, it can throw things out of balance.

Here's a handy link to help track down where the out-of-balance started. If it's still not adding up after going through that, best to give our team a buzz on Live Chat via our virtual assistant, MOCA, or flick us a support case via MyAccount.

 

Cheers,

Doreen

Accesscarpentry's avatar
Accesscarpentry
Contributing User
9 months ago

I have already looked at these issues and it is not due to any of them. The transaction has just appeared as un-reconciled.  I have had this happen before, as have other posters. I can go back and un-reconcile to the one in question but that is a lot of work and I am worried that could affect all of the BAS's which I have done since.

I am looking for a quicker and easier work around.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    9 months ago

    Hi Accesscarpentry and Rhodes,

     

    Transactions generally reappear in the reconciliation window if the reconciliation date sequence is not in the correct order. I recommend following the steps in this post, as it will likely fix the issue.

     

    Hope this helps!

     

    Regards,
    Genreve

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