Reconciling
How do I delete old transactions so I can reconcile in MYOB, I have tried a number of times to delete the old transaction but they still show up. Before the last update to the reconcile function I was able to reconcile by unticking
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2 Replies
I am having the exact same problem. It will not reconcile or finalise my monthly bank account. I am at my wits end
Hi ElsLaut,
That is odd. If those transactions were already included in a previous reconciliation, they generally shouldn’t appear in Reconcile Accounts again. It may be a display issue in the reconciliation window rather than duplicate transactions.
I’d recommend trying the steps Princess shared in this post: https://community.myob.com/discussions/bus-banking/bank-reconciliation/862122. Those steps can help refresh what appears in the Reconcile Accounts window.
If that doesn’t fix it, it’s best to contact our support team so they can investigate further. You can submit a support request through My Account, or connecting with our live chat team through MOCA , our virtual assistant.
Regards,
Genreve
