Forum Discussion

dannielle22's avatar
dannielle22
Cover User
10 months ago
Solved

Record super without it being withdrawn

Hi all,   I paid a large amount of superannuation around EOFY which come from a different account to what our PaySuper is set up as. Now I have a discrepancy as the super is not recorded as paid ev...
  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, dannielle22

     

    Thanks for your response.

     

    To record a paid super, you may need to process it through the spend money window. However, the super payments that are still showing through the super payments window will not be removed and will stay there, acting like they are still outstanding. If you will process a super payment, kindly make sure to only process the necessary transactions.

     

    Please let us know if you require any further assistance.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, dannielle22

 

Please let us know if you require any further assistance with your concern. Feel free to reach out to us so we can assist you.

 

Best regards,
Doreen

dannielle22's avatar
dannielle22
Cover User
9 months ago

Hi Doreen,

 

Thanks for your response. 

 

I don't think I've explained myself properly.. I don't have a financial discrepancy. The accounts and their balances are all sorted. It's in PaySuper - as in, when you go to make a super payment and tick them all off - that I am having trouble with. 

 

Is there a way that I can record the super I have paid, so that when I go to make future super payments, it isn't there acting like it's outstanding? 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, dannielle22

     

    Thanks for your response.

     

    To record a paid super, you may need to process it through the spend money window. However, the super payments that are still showing through the super payments window will not be removed and will stay there, acting like they are still outstanding. If you will process a super payment, kindly make sure to only process the necessary transactions.

     

    Please let us know if you require any further assistance.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, dannielle22

     

    We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, dannielle22

     

    We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

     

    Best regards,

    Doreen

    • dannielle22's avatar
      dannielle22
      Cover User
      9 months ago

      There is no solution to the problem, so, close away I suppose..