I have two transactions on my bank feed (transfer between accounts) that have not been auto matched by MYOB and the matching transaction does not show when I try to manually match to existing record or use the find option. The date and amounts are the same.
Hi Chris59,
That certainly is confusing when all the details, such as the date and amount, match but the bank feed still won't automatically match.
If the transfer is already ticked in Reconcile Accounts, it may no longer appear as a possible match in Bank transactions. Please check the relevant account in Reconcile Accounts and, if the transaction was selected in the current reconciliation, untick it. Then return to the bank feed and try Find or Match again. If it was included in a previous reconciliation, you may need to undo that reconciliation first.
Regards,
Genreve
Unfortunately that has not helped and I am still unable to match the transaction. I have only just started using MYOB in July 2027 so no reconciliations have been done at this time
Sorry should have been July 2026!!
Hi Chris59,
Don't worry about the date mix-up. It's a shame the first check didn't lead anywhere. As no reconciliation has been completed, your best bet is to connect with our support team. Feel free to call, chat with our virtual assistant MOCA, or submit a ticket through My Account. They will dive right in and work with you to find a solution.
Cheers,
Princess
