Forum Discussion

btcc's avatar
btcc
11 months ago

Unallocated transactions on dashboard MYOB Business

Please help. I have a problem that on the dashboard we have 146 unallocated transactions but the desktop (that we only use) shows none. Its not a problem other than the accountant isn't happy with ...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi @Wilma,

 

Thanks for reaching out.

 

It seems that you are encountering duplicate transactions between the online and desktop versions of MYOB. It's certainly frustrating to spend time allocating transactions only to find out they've doubled up in the other version. 
 
When you receive bank feeds, it's important to match them with the transactions already recorded in MYOB. You'll only need to allocate it if there's no corresponding recorded transaction in MYOB. To help you resolve this, I suggest that you redo the allocations, unmatched the transactions, and match them with their corresponding MYOB transactions.
 
Feel free to respond if you need further assistance.

 

Cheers,

Princess

Wilma's avatar
Wilma
Contributing User
8 months ago

Thanks for your response Princess, however, I do not get bank fees, so then what?

Cheers,

Wilma 

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