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AKMTony's avatar
AKMTony
Trusted Cover User
1 year ago
Solved

2FA erratic with Business Pro

Not the first time this has happened. The 2TA authorization code via email is either not received or takes such a long time to arrive in the inbox that you try again. Telstra Bigpond- IMap. Spam & J...
2FA
  • PrueMYOB's avatar
    PrueMYOB
    1 year ago

    Apologies for the disruption you have been experiencing Tony. We are currently monitoring an issue where some 2FA emails to Bigpond email addresses have been delayed.  To mitigate this, we have created two more IP addresses that we send 2FA emails from, which should prevent the "bottleneck" that has been occurring with Bigpond emails. Our recommended solution would be to change to SMS or app for 2FA - our customers find these methods the fastest & most convenient. They are also safer than email 2FA! Cheers Prue

Mike_James's avatar
Mike_James
Ultimate Cover User
1 year ago

Hi AKMTony , another user has reported that there is a known issue affecting emails between MYOB and BigPond.

See Re: 2FA email delays for that comment. Changing to an SMS code is your likely solution.

AKMTony's avatar
AKMTony
Trusted Cover User
1 year ago

Dear Mike, as the 4/5 G mobile service here in inner suburban Melbourne is so patchy, SMS unfortunately is not a reliable option.
Wondering if MYOB can consult then with Telstra Bigpond to sort out the issue?
Many thanks for your reply.
Tony

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