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AKMTony's avatar
AKMTony
Trusted Cover User
2 months ago

2FA erratic with Business Pro

Not the first time this has happened. The 2TA authorization code via email is either not received or takes such a long time to arrive in the inbox that you try again. Telstra Bigpond- IMap. Spam & J...
2FA
  • PrueMYOB's avatar
    PrueMYOB
    2 months ago

    Apologies for the disruption you have been experiencing Tony. We are currently monitoring an issue where some 2FA emails to Bigpond email addresses have been delayed.  To mitigate this, we have created two more IP addresses that we send 2FA emails from, which should prevent the "bottleneck" that has been occurring with Bigpond emails. Our recommended solution would be to change to SMS or app for 2FA - our customers find these methods the fastest & most convenient. They are also safer than email 2FA! Cheers Prue

PrueMYOB's avatar
PrueMYOB
MYOB Moderator
2 months ago

Apologies for the disruption you have been experiencing Tony. We are currently monitoring an issue where some 2FA emails to Bigpond email addresses have been delayed.  To mitigate this, we have created two more IP addresses that we send 2FA emails from, which should prevent the "bottleneck" that has been occurring with Bigpond emails. Our recommended solution would be to change to SMS or app for 2FA - our customers find these methods the fastest & most convenient. They are also safer than email 2FA! Cheers Prue

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