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realndy's avatar
realndy
User
6 months ago

Accepted Invitation but file not showing up

Hi,

 

I accepted 2 myob buisness invite but the client is not reflecting.

Accepted the 1st one last Monday(05/02/24) and the second one was today. Both are still not reflecting?

I tried to clear my cache, cookies & history, login to different browser but still not working.

I'm happy to get assistance.

3 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 months ago

    Hi realndy,

    Thank you for your post, and my apologies for the late response. 

    I apologize for the delayed response. Initially, I recommend verifying that you are opening the correct version of the software you've been invited to. Please see below:

     

    Please do let me know if you're still having issues for me to take a look at this for you.

    Looking forward to hearing from you soon!
    Regards,
    Earl

    • realndy's avatar
      realndy
      User
      6 months ago

      Hi Earl_HD 

       

      Yes, I am opening it on a correct version as per invitation but still not working. Can you assist?

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        6 months ago

        Hi realndy,

        Thank you for confirming. I've sent you a private message to collect additional information that will assist us in resolving this issue. Please check your inbox.

        Regards,
        Earl