Forum Discussion

Jay1996's avatar
Jay1996
Experienced Cover User
2 years ago

Assigned User Roles in MYOB Business Pro Not working

1) Have added a new User for Online Business Pro access. Ticked only Sales, Purchase and Banking. Before handng over the login keys to the new employee, I checked the login using the new credentials ...
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi Jay1996,

 

Thanks for the response.

 

My apologies for the late reply. I understand you're looking for the user notes mentioned in the previous post and also need guidance on setting up new users in Business Pro. I appreciate you giving attention to that. I'm glad to give that to you. You may check out this help article on editing and deleting users, which will guide you through how you can manage your staff user access level in MYOB Business.

 

If you have any more questions or need further clarification, feel free to ask.

 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

 

 

Kind regards,

Shella

Jay1996's avatar
Jay1996
Experienced Cover User
1 year ago

Thanks. Two points.

1) This does not help as I tried all this before my first post in the forum. Before giving login details to the new employee, I tried it myself using the new login details and email. It did not work. The person gets full access including payroll even though it was not ticked. Her supervisor also checked it on different browsers/home pc and still same problem, as if the functions we ticked on the user section were completely ignored. We also waited few days thinking it would take time to update. Still gave full access after a wait of two days.

 

2) I will recheck again after 6th March when I am back from my travels. I will go quiet till 6th March.

So I am unable to accept this as a solution yet.

 

Thanks

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi Jay1996,

     

    Thanks for your response.

     

    My apologies for the late reply. I just wanted to follow up on whether you still require assistance when editing and deleting users. If yes, please don’t hesitate to reply, as we’re always delighted to assist you further.

     

     

    Kind regards,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      1 year ago

      Hi Jay1996,

       

      I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We’re always delighted to assist you further.

       

       

      Kind regards,
      Shella

      • Jay1996's avatar
        Jay1996
        Experienced Cover User
        1 year ago

        Thanks. Noted. My earlier post may not have been read or missed. I was travelling (not possible to check out things while travelling) and just returned. We are a small business and multitasking. I will need this weekend to check out the advise before I can confirm if it helped. Will try ASAP. Thanks

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