Forum Discussion

Jay1996's avatar
Jay1996
Experienced Cover User
2 years ago

Assigned User Roles in MYOB Business Pro Not working

1) Have added a new User for Online Business Pro access. Ticked only Sales, Purchase and Banking. Before handng over the login keys to the new employee, I checked the login using the new credentials ...
Jay1996's avatar
Jay1996
Experienced Cover User
1 year ago

Thanks. Two points.

1) This does not help as I tried all this before my first post in the forum. Before giving login details to the new employee, I tried it myself using the new login details and email. It did not work. The person gets full access including payroll even though it was not ticked. Her supervisor also checked it on different browsers/home pc and still same problem, as if the functions we ticked on the user section were completely ignored. We also waited few days thinking it would take time to update. Still gave full access after a wait of two days.

 

2) I will recheck again after 6th March when I am back from my travels. I will go quiet till 6th March.

So I am unable to accept this as a solution yet.

 

Thanks

Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi Jay1996,

 

Thanks for your response.

 

My apologies for the late reply. I just wanted to follow up on whether you still require assistance when editing and deleting users. If yes, please don’t hesitate to reply, as we’re always delighted to assist you further.

 

 

Kind regards,

Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi Jay1996,

     

    I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We’re always delighted to assist you further.

     

     

    Kind regards,
    Shella

    • Jay1996's avatar
      Jay1996
      Experienced Cover User
      1 year ago

      Thanks. Noted. My earlier post may not have been read or missed. I was travelling (not possible to check out things while travelling) and just returned. We are a small business and multitasking. I will need this weekend to check out the advise before I can confirm if it helped. Will try ASAP. Thanks

      • Jay1996's avatar
        Jay1996
        Experienced Cover User
        1 year ago

        Hello Shella_A,

        I have just now tried again using the instructions (which were not new to me, as it is exactly what I followed earlier).

        THE SOLUTION DOES NOT WORK. THERE IS SOMETHING ELSE WRONG.

         

        1) My first post said it all.

        2) I tried using the instructions on your link. It did not work. So we are exactly where we were.

        3) This time I have taken screen shots and would like someone to go deeper and resolve this.

        How can I send the screen shots?

        Thanks and Regards 

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