Hi Jay1996,
Thanks for the response and for providing the details needed.
My apologies for the late reply. We recommend removing the user first to remove access and reinviting them again. This will refresh the access you will give to the user once they have accepted the invitation again. You may refer to this helpful article, edit, and delete users for more detailed information and instructions.
Do let me know if you still need further help.
Kind regards,
Shella
Hi Shella,
Unable to delete user. We were simply testing the access level of the user in question, before giving the user access to the file. No MYOB entries were made.
While trying to delete user, it does not allow stating audit trail exists.
Why this does not work for us.
1) These tips that you are giving are something we were already aware of.
2) Making user inactive does not work as we do not have any other email (expensive for us to set up new one) to offer and it won't let us create new user with same email. We are a small business and cannot switch the email without assurance it will work.
3) From your replies there is no guarantee the solution proposed will work (as we just doing the same thing again), UNLESS YOU HAVE CHECKED THE FILE REFERENCE SENT TO YOU THROUGH PRIVATE MESSAGE AND HAVE DONE SOME IMPROVEMENTS/CHECKED THE FILE, WE SEE NO POINT IN SETTING UP ANOTHER EMAIL TO GO THROUGH THIS CYCLE WHICH TOOK MORE THAN 4 WEEKS ALREADY.
Can you please reply to specific query: HAVE YOU GOT THE PRIVATE MSG AND CHECKED THE FILE, before we try again.
What has changed to give us confidence that it will work this time.
Thanks
