Forum Discussion

Melissa_IKTB's avatar
Melissa_IKTB
Experienced Cover User
2 months ago
Solved

Bank Transactions (unallocated transactions) link on theDashboard won't load.

Hi,      I can not access the Unallocated Transactions page from the Dashboard to allow me to allocate the transactions. This has been happening since friday. I assumed MYOB was having issues but ...
  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi Melissa_IKTB,
     

    Thanks for posting and for double‑checking things on your side first.

     

    We’re already aware of an issue where the Bank transactions / Unallocated transactions page loads as a blank/white screen. Our dev team is working on a fix, and in the meantime it’s best to reach out to our back‑end team so they can tag your specific file as affected.

     

    Before you contact them, have these ready so they can jump straight in:

    • Your serial number
    • The email address you use to log in

    You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi Melissa_IKTB,
 

Thanks for posting and for double‑checking things on your side first.

 

We’re already aware of an issue where the Bank transactions / Unallocated transactions page loads as a blank/white screen. Our dev team is working on a fix, and in the meantime it’s best to reach out to our back‑end team so they can tag your specific file as affected.

 

Before you contact them, have these ready so they can jump straight in:

  • Your serial number
  • The email address you use to log in

You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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