When I send an invoice to a customer I'm finding that the incorrect contact name is showing on the email header. I have updated all of the information in the contact details and yet the old contact name keeps appearing. This has been an ongoing issue since the up grade to Business and seems to be completely ignored by MYOB. This means that I'm have to check and correct very time I send an invoice. Very frustrating.
Hi pippypip,
I completely understand how frustrating it must be to have to manually check and correct the contact's name every time you send an invoice, especially when you've already updated the contact details.
This issue may be linked to cached data, residual information from prior records, or even duplicate contact entries. It's possible that there's another contact entry with outdated information. Use the search function in your Contacts list to look for duplicates and merge or delete any unnecessary entries. And sometimes, browser caching can resolve the issue. Clearing your browser cache might help the system reflect the updated contact information.
Lastly, please make sure that after you update all necessary information, make sure to hit Save to ensure the changes are applied.
If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to further look into the problem.
Regards,
Sai
I have done everything as requested and still not resolved.
Hi pippypip,
Sorry to hear that you're still having issues with your customer's name when emailing. Reaching out to our support team would be your best bet so they can dive deeper into what's causing the issue. In the meantime, you might want to check your email default messages settings. Here's a handy link to guide you through it.
Cheers,
Princess
Trying to resolve this issue is like many of the other issue with MYOB.
Ever since the upgrade from Essentials to Business its been one problem after another.
There's been very little, if no interest in fixing problems. Myob have been introducing new features that are unwanted and ignoring customers requests. You only need to read through the forums going back over the last couple of years to get an idea of the frustration customers are experiencing.
I'm a sole operator who has to do everything myself. Quote, invoice, banking and enter receipts and match and allocate entries. And I need to go out to do jobs to get paid.. I don't want complexity. I want simplicity as we had with essentials. But this is what I get.
Hi Jelte,
Thank you for reaching out.
Upon reviewing the enhancement request raised in 2022, at this stage there is no update.
Our development team work off a queue of priority, so if and/or when there is an update on the enhancement request you will be notified by email.
I have linked this case to the request as well.
Kind Regards,
Hi pippypip,
We are aware of the issues you are experiencing with MYOB Business following the upgrade from Essentials. I have reviewed your case and I see that your file is already marked as affected. In the meantime, if you have further queries, feel free to start a new post, and one of us will be happy to assist.
Regards,
Earl
So many bugs not fixed for over 2 years. No fixes and then I get this. Another price increase.
Thank you for choosing MYOB and being a valued member of our community. We’re writing to let you know about some upcoming price changes coming into effect from 1 March 2025.
2025 Pricing Update
We understand the importance of continuously investing in our products to deliver new features, allowing you to focus on what truly matters. To support these ongoing enhancements and improvements, we’ve adjusted our pricing.
The new monthly base subscription prices below will be effective from 1 March 2025:
