Forum Discussion

JRFisher's avatar
JRFisher
Experienced Cover User
3 days ago

Downgrading from AccountRight to Business Pro

Howdy MYOBers,

Despite MYOB offering new customers a 50% discount, our price goes up again in March, so just wondering if anyone has tried to downgrade from AccountRight to Business Pro?

As best I can tell so far we can only use the browser, we need to pay per employee (additional), we also need to pay additional to use inventory, but using the comparison tool MYOB supply it doesn't mention things like you can't set payment terms for suppliers, are there any other functions MYOB aren't telling me/us? Any other concerns?

Also I'm trying the browser version side by side, there appears to be an issue with my current recurring sales inventory saying "There are no inventory details for this item" and there does not seem to be a way to fix this (I've been waiting 5 days to hear back from MYOB). Any ideas?

Thanks in advance,

Jason

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 days ago

    Hi JRFisher,

     

    When it comes to comparison between MYOB Business and AccountRight, MYOB Business is mainly browser-based, while AccountRight offers both desktop and browser access. You can check a detailed comparison of the two on our website by going to this link.

     

    Regarding your issue where recurring sales inventory shows "no inventory details," on the screenshot you've provided, click Edit Item. Under Inventory option, ensure you have selected Asset Category for Tracking Inventory. Once an asset is selected, the message should disappear.

     

    Regards,

    Sai

     

    • JRFisher's avatar
      JRFisher
      Experienced Cover User
      2 days ago

      Hey Sai,

      Thanks for your copy and paste answer. As I clearly mentioned in my question to the Community, the comparison link you have shared does not mention you cannot set supplier trading terms on Pro - so just an example. I am trying to find out if anyone else who has used both platforms has any experience. Another simple one I seem to have found is you can't view sales by customer over a multi period, which again is just a difference not listed. You'll find this hard to believe, but I have tried to find as much information as possible before posting on here. 

      Every single invoice and item has the error in the screenshot, I can't process the sale - I would call this an error, if it is a feature, this feature stops me from processing invoices. When I edit the item, it doesn't say there is anything wrong with the item, and does not fix the error/feature. I have called MYOB Support 4 times now, am at 6 days waiting as they don't know what the problem is either, I just hoped somebody withing the Community has experienced something similar so I can fix it. 

      Ctrl C, Ctrl V if it helps with the copy and paste. 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 days ago

        Hi JRFisher, 

         

        I checked and your inventory case is still in progress. I've followed up on it now. It's best to wait for the response from the support team. 

         

        Cheers,

        Genreve

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