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Vicki1949's avatar
Vicki1949
9 months ago

HELP - File User to Online Admin - how to access file

My client changed my access from User to Online Administrator, I am a bookkeeper, MYOB then sent me an email to say Access Cancelled !  I did read through a lot of the Support information but all I c...
  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi Vicki1949,

     

    Thank you for your post, and welcome to the Community Forum!

     

    I've made some adjustments to the account. Please log out, clear your browser cache, and log back in again to see if it fixes the issue.

     

    If the issue persists, please feel free to let us know or reach out to our virtual assistant, MOCA, on our website for immediate assistance.

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi Vicki1949,

 

Thank you for your post, and welcome to the Community Forum!

 

I've made some adjustments to the account. Please log out, clear your browser cache, and log back in again to see if it fixes the issue.

 

If the issue persists, please feel free to let us know or reach out to our virtual assistant, MOCA, on our website for immediate assistance.

 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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