How do I lodge a formal complaint??
I have sent in a Support Request - no response for 72 hours - I went onto Online Chat TWICE and been cut off TWICE It appears support cannot help resolve my issues. 1. I am trying to import my ...
Forum Discussion
Hi HibbardSports,
Thank you so much for your post and I'm sorry to hear about the troubles you've been experiencing.
My apologies for the late response. Can you confirm if you've followed the required steps detailed in 'Entering a budget for AccountRight'? If you imported an existing budget, did you use the recommended import template?
Another suggestion would be to verify the accuracy of the import file itself. One way to do this is by inputting a budget exceeding 1000 in AccountRight, exporting it, and comparing this exported file with the original import file for any discrepancies. If no differences are found, attempt re-importing the exported file into the software to see if the error persists. Prior to this, it's crucial to create a backup of your file to prevent any unforeseen outcomes.
Please do let me know how you go on this.
Regards,
Earl
