Forum Discussion
Sorry - no, it is the whole file - account. We started up a family partnership from being a sole trader. Had both running then closed the sole trader off in January - have been able to 'read only' our customer info etc until yesterday now the file no longer appears under our Accounts (as it did).
Hi Roganslaf,
Thank you for explaining your concern.
Once you cancel a MYOB business (online file), it will indeed transition to read-only status for 60 days. However, after this period, it will be removed entirely from your account. If you'd like to access the file, there's an option on our end where we can check if we can still retrieve the data file, but this requires us to get further details about the account. Could you please send me a private message with the following details:
- Serial number
- Business name
- Full name and email address
Looking forward to assisting you further.
Cheers,
Princess
Thank you very much. I clicked on the link you sent and it said access denied ?
Hi Roganslaf,
Thank you for letting me know.
I've just enabled your access. Please wait a few minutes before attempting to send a message.
I'm eagerly awaiting your private message.
Cheers,
Princess
