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BobbyLC's avatar
BobbyLC
Member
2 years ago
Solved

I need help from a person please

I have tried to get online and go through the website but it wont let me click into anything to help me sort out what i need. It will highlight the areas but nothing happens when i click it. I need...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi BobbyLC, 

     

    Apologies for the delayed response. Currently, the authenticator app can be reset from myaccount.myob.com. The option can be located at the bottom of the page. 

    However, users can only access this by logging in first from the website. If you are unable to log in, you will need to chat with MOCA from any help article window for additional help. 

     

    Let us know if you require further assistance. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi BobbyLC, 

 

Apologies for the delayed response. Currently, the authenticator app can be reset from myaccount.myob.com. The option can be located at the bottom of the page. 

However, users can only access this by logging in first from the website. If you are unable to log in, you will need to chat with MOCA from any help article window for additional help. 

 

Let us know if you require further assistance. 

 

Thanks,
Genreve

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