Moving from Desktop to Online
Hey all, I really need some help or advice, I have been to a clients office, and have been on hold for over 2 hours, to move their file online prior to 17th June. I had to hang up as I had anoth...
Forum Discussion
Hi Liz,
I did try and look for the above procedure, but unless the file is hidden, I could not locate under C:\ as stated above???
It just turned into a nightmare, their version is 16.0.1 so must not be updating.
Are these earlier versions going to be okay to continue to use?
Thanks so much for your reply, it helps to no someone is out there to try and help not like contacting myob!!
I also have a client who is trying to transfer ownership to themselves, they purchased the online subscription but the file cannot up load on line, due to the ownership issues, this has been going on for over 2 weeks, and we do have a case number, but no one gets back to them. Not sure how this will go after the 17th.
Cheers
Deb
Hi Deb14
If you mean v2016.0.1, then any version prior to v2021.1 does not automatically update. The earlier versions had to be deliberately upgraded after downloading subsequent versions. In this case, nothing needs to be done for your client - they can continue as is.
If you mean Classic v16, then they won't be able to continue confirmations at some point and will need to contact a third party to confirm their files.
Cheers
Liz
Hi Liz,
Under the "about MYOB Account for Windows" in the help section, it says Australia Release Version 16.0.01 it does not mention Classic V16, if you look at "confirm my company file" area, it is not highlighted and you cannot click on it. So I am assuming I should be right to go ahead and use this file.
They are willing to move on line, and this is the frustrating part, because you just cannot get to speak with any consultant, I have tried various numbers at various times, and after 2 hours on hold, I just give up, I don't feel that I can charge my clients an hourly rate to just sit on hold.
Do you think there is any chance MYOB will extend the date of the 17th owing to all the complaints about not being able to speak with anyone. I am also thinking, if a client has a Case Number and this Case has not been attended to, before the 17th they should allow them more time.
Thank you again for your offers of assistance, it is very much appreciated.
Cheers
Deb
Hi Deb14
Ok, so it sounds like it is Classic v16 (from 2007), not 2016 and if their confirm my company file is not highlighted then it is currently confirmed and they can continue until the confirmations stop working. Then they can use a third party to confirm (email me if you would like more info) or go online. Migrating this sort of file to online is something that would need to be done by MYOB. I suggest they don't do anything until after year end and then you will have a better chance to plan the transition.
I don't know if MYOB will realise the detrimental impact of their poor rollout and change the date but I wouldn't count on it.
Cheers
Liz
