Moving from Desktop to Online
Hey all, I really need some help or advice, I have been to a clients office, and have been on hold for over 2 hours, to move their file online prior to 17th June. I had to hang up as I had anoth...
Forum Discussion
Hi everyone.
We know that call wait times have been much longer than usual, being unable to reach us to get help with this change has not been acceptable, and we’re sorry for that.
We’ve heard your feedback and worked hard on improvements in this release to support your file moving online, regardless of whether you already have a subscription or need to purchase one - this means you can navigate the change without needing to call us.
These changes will be visible when you open up AccountRight from the morning of the 18th of June.
Please check out this post for all the details on what will change and how to work through it.
Hi Amanda,
Thank you for your post, unfortunately, I was putting an old Classic V16 on line, but could not complete on my own, as MYOB have to undertake the migration, I managed to get through after 3 hours on hold, and have started the process, purchased an online sub, and uploaded the file where I was requested to do, hopefully within 5 days, I will receive an email stating the process has been completed.
Fingers crossed, this all goes smoothly for one of my clients.
I have to mention that this has been such a stressful time for all concerned, whether it be bookkeepers, users, or even someone needing support for other issues, many sleepless nights.
Kind regards
Deb
