MYOB Business Lite

I have followed all the online instructions but I get a message that email address already exists and to try another email.  However I have read that one email address can have multiple business added to it.  There must be a step I am missing, can I have some help please

Hi Lea-AnneD, 

We have replied to most of your posts about this already. Some of your messages may have been automatically filtered as spam because they were sent very close together with the same content, so it is best to keep everything about this concern in a single thread.

If every user in the business file has a different email to the one you are trying to add, including inactive users, the best next step is to reach out to our support team so we can check this further:  https://www.myob.com/au/support/contact-us

Regards,
Genreve