Forum Discussion

Nat17's avatar
Nat17
Contributing User
5 days ago

MYOB verifications

Is an email from verifications@myob.com legit or fake? Asking for ID uploads but not replying to emails?

 

Thanks

  • Doreen_P's avatar
    Doreen_P
    5 days ago

    Hi Nat17,

     

    The email verifications@myob.com is managed by our Financial Services team, and there's been a reported issue with emails being delayed, which might explain why you haven't received a reply yet. You can check our status hub for any updates with emails delay. Rest assured, it's a legitimate address. Thanks for your patience.

     

    Cheers,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 days ago

    Hi Nat17,

     

    The email verifications@myob.com is managed by our Financial Services team, and there's been a reported issue with emails being delayed, which might explain why you haven't received a reply yet. You can check our status hub for any updates with emails delay. Rest assured, it's a legitimate address. Thanks for your patience.

     

    Cheers,

    Doreen

    • Nat17's avatar
      Nat17
      Contributing User
      2 days ago

      Thanks for your reply.  That makes me feel better.  I have completed verification a while ago. Any idea when my invoice function should be restored?  As I am really needing to send invoices ASAP.

       

      Thanks

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        2 days ago

        Hi Nat17,

         

        Thanks for your patience. Since you've already emailed the required information, rest assured our team is actively working on resolving the issue. You will receive an email notification as soon as the matter is resolved.

         

         

        Regards,

        Sai 

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