Forum Discussion

Nat17

Contributing User

1 year ago

Solved

MYOB verifications

Is an email from [email protected] legit or fake? Asking for ID uploads but not replying to emails? Thanks

Doreen_P
1 year ago
Hi Nat17,

The email [email protected] is managed by our Financial Services team, and there's been a reported issue with emails being delayed, which might explain why you haven't received a reply yet. You can check our status hub for any updates with emails delay. Rest assured, it's a legitimate address. Thanks for your patience.

Cheers,
Doreen

Doreen_P

MYOB Moderator

1 year ago

Hi Nat17,

The email [email protected] is managed by our Financial Services team, and there's been a reported issue with emails being delayed, which might explain why you haven't received a reply yet. You can check our status hub for any updates with emails delay. Rest assured, it's a legitimate address. Thanks for your patience.

Cheers,

Doreen

Nat17
Contributing User
1 year ago
Thanks for your reply. That makes me feel better. I have completed verification a while ago. Any idea when my invoice function should be restored? As I am really needing to send invoices ASAP.

Thanks
- Isaiah_C
  MYOB Moderator
  1 year ago
  Hi Nat17,
  
  Thanks for your patience. Since you've already emailed the required information, rest assured our team is actively working on resolving the issue. You will receive an email notification as soon as the matter is resolved.
  
  Regards,
  
  Sai
- frank3
  Experienced Cover User
  4 months ago
  Nat did you ever get your functionality restored?