I started myob business in Aug 23 and in the process of learning I have ended up with some very messy accounts. I am chasing my tail nad getting nowhere and would like to delete all entries and start again from zero. How do I do this?
Hello Doreen,
I am speaking with MYOB Support at the moment and am hoping for a resolution. Will see how that goes. If not, I will consider your advice as an option.
Thank you and kind regards
Diane
Hi, Diane4
Thanks for your post, and welcome to the MYOB Community Forum.
In addition to the information that Mike_James provided, you may cancel your current subscription and re-purchase a new one to start a new file. This will allow you to start all over again.
Should you need further assistance, please feel free to contact us.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
Hi, Diane4
Thank you for updating us.
It's great that you're actively seeking a solution, and we hope your conversation with them proves successful. Should you encounter any challenges or if the resolution is not as expected, feel free to explore the alternative options, including the advice we provided earlier. We're here to assist in any way we can, and we hope everything gets sorted out smoothly for you. If you have any further questions or need additional guidance, don't hesitate to reach out.
Best regards,
Doreen
Hi Diane4 , welcome to the forum. By far the simplest option is to get a clone of your file made using a third party service. Search for "accountright clone myox". There's a cost for that service.
Thanks Mike,
I have contacted MYOB Support and am working through a solution with them. I wasn't even aware that cloning was a thing! Good to know there is something like this as an option.
Thanks and regards
Di
Hello Doreen,
I am speaking with MYOB Support at the moment and am hoping for a resolution. Will see how that goes. If not, I will consider your advice as an option.
Thank you and kind regards
Diane
Update: I have just had a new subscription installed as per Doreen P's suggestion. Support desk was very helpful.
I now have two subscriptions showing as active. Is it okay to cancel the old one as I won't need it anymore, or are they connected in some way? I don't want to pay for two subscriptions :(
Regards
Di
Thank you Doreen. Your support is appreciated!
